Work from home, worship from home, study from home and socializing from home are the new normal. Covid-19 pandemic has forced human being to find a new normal almost in every aspects of human interactions. Some reluctant, others confused, many adapt and few against. All are understandable reactions which, at the end, forced every body to bow to the new rules we called new normal.

Both social and business implications of this pandemic are enormous. It requires a strong leadership with a determined reaction to deal with its extensive domino effects. The fact that it is an unprecedented event, no one has a clue.

Often in dealing with such a situation what you need the most is collaboration. You will need to pull all of your resources to collaborate into the battle field, the very thing you ironically can not do now. It was a luxury of the past, or at least until the Covid-19 vaccine found.

Paradoxical Challenge and How to Solve it

Building Stronger Connection While Distancing is paradoxically challenging but it as an achievable anomaly. You need to put everything into a new perspective. Let go of the best practices of the past, again, this is an unprecedented event known to no body.

The right application of tools and technologies are the key to the success of building stronger connection while most of your human resources are distance in different based. Rewriting your business strategies is very essential. It is a logical consequences that you must change your strategies when you apply new tools and technologies.

One of a direct and immediate implication of work from home is the reduction of your office space. So there is no excuse to say that you have no budget for new tools and technologies. You need to shift your capital expenditures strategies to facilitate this new normal, such as:

• migrating your data to secure cloud base services
• use software and apps with collaboration features
• create a new workflows of all your business divisions/departments
• rewrite and implement new internal control procedures and compliance
• rewrite and implement new KPI of your business departments, individuals and corporate
• create new reporting dashboard for management controls tools
  
  

Building Stronger Connection with Your Clients

This is a “cause and effect” relationship. You can only build a stronger connection with your client when all of your internal resources are strongly connected too. Building stronger connection with your client is through satisfactory client service, which is a collaborative efforts. You need to align all your client services into one unique package in effective and efficient ways.

Finding a common IT platform with your clients is a challenging job. In addition to that, your client’s internal control policies could prevent you to build a common system platform that can provide you an access with their system, let alone sharing their data. But in this new normal, this is something you need to discuss with you clients to find new ways of clients servicing, which will ultimately build a stronger connection with your clients.

A strong proactive approach is very important to start scouting all elements and to put them into perspective so you can present an innovative new client service solutions while you and your team are still working remotely from home or from other based.

The use of consultant’s assistance and services is always rewarding. You need to have someone independent from day to day routines and corporate life pressures in order to stay focus on your targets and goals. Very often transformation or restructuring failures are not merely due to lack of competencies, budgets or leadership. But in most cases is due to lack of focus since every body overwhelmed by day to day operational and administrational routines, deadlines, and distracted by corporate life’s demand and obligations.